Articles discussing the creation and maintenance of a strategy for guiding decisions and investment, in order to facilitate the delivery of strategic aims and objectives.

Articles discussing the creation and maintenance of an architectural plan and structure for organising business functions and capabilities, underpinning them with interoperable solutions that can be optimised, and ensuring that they can be flexibly changed within the parameters set by the business and its marketplace.

Articles concerning the improvement of negotiated outcomes, defining who and what the stakeholders are, and discussing their interdependencies including how to better involve them in forging and maintaining fruitful agreements.

Articles about smart cities - using metrics and analytics to manage the services for citizens, optimising service function, providing data that can be used in new services, and aiding citizens in their daily lives.

Articles concerning development of customer communications management capabilities